Privacy Policy

Last updated: June 28, 2026

CPB Web Solutions is a digital services brand operated by C.P.B. TAX CONSULTANCY SERVICES. We respect the privacy of visitors, prospects, and clients who use our website, inquiry forms, promo checkout pages, AI chat, Facebook Messenger, Instagram messaging, and related business communication channels.

Information We Collect

We may collect information you voluntarily provide, including your name, business name, email address, phone number, business details, project requirements, uploaded website materials, payment proof, chat messages, and messages sent through Facebook or Instagram.

How We Use Information

• To respond to inquiries and qualify project requests.
• To prepare website drafts, workflows, dashboards, booking flows, and related digital systems.
• To validate payment submissions and send next-step instructions.
• To provide customer support through our website, email, Messenger, Instagram, or other approved channels.
• To improve our services, internal workflows, and AI-assisted customer support.

AI-Assisted Chat

Our website and social messaging channels may use AI-assisted replies to answer common questions, guide visitors to the correct page, collect project details, and route requests to CPB Web Solutions. The AI is limited to business-related support and may hand off inquiries to a human when needed.

Sharing and Service Providers

We do not sell personal information. We may use trusted service providers for website hosting, form handling, file storage, email delivery, messaging platforms, payment validation, analytics, and AI processing. These providers process information only as needed to operate our services.

Files and Payment Proof

If you upload business materials or proof of payment, we use those files only for project preparation, validation, and client support. Please do not upload sensitive information that is not needed for your project.

Retention

We keep inquiry, project, payment validation, and communication records only for as long as needed for business operations, legal, accounting, support, and service improvement purposes.

Access, Correction, and Deletion

You may request access, correction, or deletion of your personal information by emailing us. For Messenger or Instagram data deletion requests, include the page or channel used and the approximate date of your message so we can locate the record.

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